Customer-centric companies are eating the lunch of their competitors as they gobble up new market share every day.
What Does Becoming Customer-Centric Company Do?
Keep Your Employees Engaged
When your staff is excited about your mission and vision, they perform better and stay longer.
Connect With More Of Your Ideal Customers
Attract more of your favourite customers and keep the bad ones away.
Increase Your Marketshare
When you're the brand that everyone loves, you'll outpace your competition quickly.
The Start With Who approach gives you and your team the resources that you need to become a dynamic company that has a bright and vibrant future.
If you want engaged employees and committed customers who love your WHY - you need to start with the Who.
Once you're there, you need to know what to say to seize the opportunity.
Jon is passionate about helping good people with a great message get the attention they deserve. To do this, Jon connects you to the resources and people you need to get where you need to go. His most recent book, "Now Start With Who" is a powerful reminder of what kind of impact a truly customer-centric company can make.
Jon lives in Abbotsford, B.C. with his wife, Hayley, and their three girls, Abigail, Grace and Lucy.